This privacy policy explains how Kingston Cars Minicabs ("we", "us") collects and uses personal information when you visit this website, book a journey or contact us.
Who we are
Kingston Cars Minicabs, King's Rd, Kingston upon Thames KT2 5JH. Registered company: [FILL: registered company name], company number [FILL: company number]. ICO registration number: [FILL: ICO registration number]. Contact: info@kingstoncarsminicabs.co.uk, 020 3740 4439.
What we collect
- Booking details: your name, phone number, email, pick-up and drop-off addresses, dates and times, number of passengers and luggage, flight or train details, and any notes you give us.
- Call and message records: details you give us by phone, email or social media.
- Website data: basic technical information such as your browser and pages visited. Analytics cookies are only used if you agree (see our Cookie Policy).
- Driver applications: if you apply through our PCO driver page, your contact, licence and vehicle details.
How we use it and our lawful basis
- To take, confirm and manage your booking, and to pass the details needed to the licensed provider who carries out your journey (performance of a contract).
- To contact you about your booking, including changes and delays (performance of a contract / legitimate interests).
- To meet legal and licensing record-keeping duties (legal obligation).
- To understand how our website is used, only with your consent (consent).
Who we share it with
We share booking details with the licensed minicab or taxi service provider carrying out your journey, and with service providers who help us run our booking system and website. The online booking form on this website is provided by a third-party booking system: [FILL: name of booking system provider and link to its privacy notice]. We do not sell your personal information.
How long we keep it
We keep booking records for as long as needed for the purposes above and to meet licensing and legal requirements. [FILL: retention period, e.g. at least 12 months for private hire booking records].
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict its use, and to withdraw consent at any time. Email info@kingstoncarsminicabs.co.uk. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
We may update this policy. The date at the top shows when it was last changed.