These terms apply to journeys booked with Kingston Cars Minicabs by phone, email or through this website.
1. Who we are
We are a Cab Facilitator, connecting the passengers with the licenced Minicab and Taxi service providers in the UK, with best interests of both parties. More about how this works is on our About Us page. Journeys are carried out by licensed private hire (minicab) or taxi service providers. TfL private hire operator licence number: [FILL: TfL operator licence number]. Registered company: [FILL: registered company name], company number [FILL: company number]. VAT: [FILL: VAT number or "not VAT registered"].
2. Bookings
A booking is confirmed when we confirm it to you. Please check the details we send, including the pick-up address, date and time. You are responsible for giving accurate journey details, including the number of passengers and luggage.
3. Fares
The fare is shown or given to you before you confirm. Airport transfers are quoted at a fixed price. The fare may change if the journey changes, for example extra stops, a different destination or extra waiting time. [FILL: waiting time, parking and airport drop-off charge rules]
4. Payment
[FILL: accepted payment methods and when payment is taken.]
5. Changes and cancellations
Please tell us about changes or cancellations as early as possible by calling 020 3740 4439. [FILL: cancellation notice period and any charges.]
6. Delays
Journey times given on this website are typical and not guaranteed. Traffic, weather and road closures can cause delays. Please allow plenty of time for flights and trains.
7. Passengers
Seat belts must be worn where fitted. Drivers may refuse to carry passengers who are abusive or who would make the vehicle unsafe. Smoking and vaping are not allowed in the vehicle. Assistance dogs are carried in line with the Equality Act 2010. Other pets are carried only when agreed at booking.
8. Lost property
Contact us as soon as possible and we will pass your details to the provider who carried out your journey.
9. Complaints
Please contact us first at info@kingstoncarsminicabs.co.uk or 020 3740 4439. We will look into it with the provider concerned. You can also raise concerns about licensed private hire services with Transport for London.
10. Your data
How we use your personal information is explained in our Privacy Policy.
11. Law
These terms are governed by the law of England and Wales.